Privacy Policy

Introduction

mosswopmy values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our watch repair and maintenance services or visit our website. By engaging with our services, you agree to the collection and use of information as described in this policy.

For questions or concerns about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect the following personal information:

• Name and contact details (email address, phone number, mailing address)
• Information about your watch (make, model, condition, service history)
• Service preferences and special instructions
• Payment information (processed through secure third-party payment processors)
• Any other information you choose to provide during consultation or correspondence

Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies and similar technologies:

• Device and browser information (IP address, browser type, operating system)
• Website usage data (pages visited, time spent, referring sources)
• Location data (based on IP address)

For more details about cookies, please see our Cookie Policy.

How We Use Your Information

We use the collected information for the following purposes:

• To provide and deliver watch repair and maintenance services
• To communicate with you about service status, appointments, and inquiries
• To process payments and maintain financial records
• To improve our services and understand client needs
• To send service reminders and maintenance recommendations (with your consent)
• To comply with legal obligations and resolve disputes
• To protect against fraud and unauthorized activity
• To analyze website traffic and improve user experience

Legal Basis for Processing

Under Malaysian Personal Data Protection Act 2010 (PDPA) and international data protection regulations, we process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our service agreement with you
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For business operations, fraud prevention, and service improvement

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in business operations (payment processors, shipping services, cloud storage providers) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of business assets (with notice to affected individuals)
• Protection of Rights: To protect our legal rights, property, or safety, or that of others

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data storage with encryption for sensitive information
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates to our systems
• Secure communication channels for data transmission
• Employee training on data protection and privacy practices

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Service records: Retained for 7 years for warranty and reference purposes
• Communication records: Retained for 3 years after last interaction
• Payment information: Retained as required by tax and financial regulations
• Marketing consent: Until you withdraw consent or request deletion

After the retention period, we securely delete or anonymize your information.

Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand how visitors interact with our website
• Preference Cookies: To remember your settings and preferences

For detailed information about our cookie usage and your choices, please review our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.